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Prairie Band Casino & Resort

Symphony TalentNovember 14, 2018AssessmentsEmployee CommunicationRetail / ManufacturingRetention

How insights from assessments improve talent acquisition and retention

The brief

Prairie Band Casino and Resort (PBCR) is owned and operated by the Prairie Band Potawatomi Nation. This entertainment complex located near Topeka, Kansas offers guests casino gaming, a range of restaurants, retail shopping, and a 297-room hotel. The casino employs approximately 800 people and operates 24 hours a day.

The Prairie Band Potawatomi Nation utilizes revenue from PBCR to provide community employment, improve infrastructure, strengthen tribal programs, fund education, and improve the quality of life for all members of the Nation.

The challenge

The team needed assistance in recruiting, hiring, and retaining outstanding individuals who value and live its mission, which is to be the premier gaming destination by:

Exceeding guest expectations
Operating with integrity and respect
Providing opportunities for growth and development
Contributing to the community

Using these values as a base, PBCR aimed to increase the quality of hire and decrease the likelihood of turnover among its hourly, professional, and supervisory workforce.

The solution

PBCR partnered with Symphony Talent to validate and implement a best practice, competency-based assessment process to enable better hiring decisions for their hourly, professional, and supervisory positions.

PBCR conducted a job analysis to identify the competencies that define success in each of the job families, and used those competencies to identify appropriate assessments.

The assessments were deployed and integrated into PBCR’s applicant workflow, increasing hiring process efficiency.

The assessments helped predict job performance, advancement potential, and more. PBCR also saved $1 million across job families as a result of this initiative.

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