Symphony Talent logo
Contact us
Symphony Talent logo

Client services and support

Gain a true partner in your talent acquisition and recruitment marketing success. Our seasoned experts work directly with you to deliver proven technology, strategies, and award-winning brand and creative services, enabling you to meet hiring goals.
textured backgroundlifestyle imagelifestyle imageCube lines
At Symphony Talent, we believe in the power of community, which is why we approach our client services and support with a true partnership in mind. Our team of highly experienced and skilled professionals work directly with you to not only develop and kick off your recruitment marketing plan with proven technology and award-winning brand and creative services, but also measure, scale, and optimize that plan to meet your hiring goals. Together, we will elevate your talent acquisition success and stardom.

Product training and best practices 

Get the training you need to maximize results. With a robust library of training, including support articles, in-product tool tips, webinars, and one-on-one consultations with our team, you’ll always have an answer to your question, fast.

Tailored implementation and support 

Ensure your specific goals and objectives are met (or exceeded) with an implementation process and ongoing support that is focused on you. No cookie-cutter approaches — you’ll always have a tailored experience with us.

Your strategic advisors 

When you partner with Symphony Talent, you don’t just buy technology and branding products, you gain a community of award-winning experts who are committed to your success. With in-house expertise, you can rest assured that you’ll always have consistency, integrity, and reliability.

Proven results with hundreds of Fortune 500 organizations

With a proven track record of successful implementations, streamlined processes, enhanced data analytics and insights access, positive ROI, and more, we will help your team attract, connect, qualify, and retain more right-fit talent.
Workers smiling in meetingReferrals CRM imageCube lines
Implementation

How we support you with Client services and support

Start with best practices

Our approach is built on a foundation of best practices so you start smart on Day One.

Customized to your organization

We align with your unique needs to ensure data, workflows and process are built in and ready to go.

Configured, validated, delivered

We validate and test each configuration before delivering to ensure a smooth implementation.

Training your teams

We provide training for your teams as well as a dedicated Customer Success Manager for ongoing support.

Receive priority status, strategic advisory, and concierge care with Premium Support

Premium Support: Bronze

What’s included:

  • Dedicated technical project manager (TPM)
  • White glove priority ticket handling
  • Bi-weekly update and strategy meetings with your TPM
  • No additional enhancement hours
  • 10 hours of TPM support and advisory per month
  • Prioritization of tasks and support requests 

Premium Support: Silver

What’s included:

  • Dedicated technical project manager (TPM)
  • White glove priority ticket handling
  • Bi-weekly update and strategy meetings with your TPM
  • 10 hours of standard enhancement requests per month 
  • 10 hours of TPM support and advisory per month
  • Prioritization of tasks and support requests 

Premium Support: Gold

What’s included:

  • Dedicated technical project manager (TPM)
  • White glove priority ticket handling
  • Weekly update and strategy meetings with your TPM
  • 15 hours of standard enhancement requests per month 
  • 15 hours of TPM support and advisory per month 
  • Prioritization of tasks and support requests 

Premium Support: Platinum

What’s included:

  • Dedicated technical project manager (TPM)
  • White glove priority ticket handling
  • Up to two update and strategy meetings per week with your TPM 
  • 30 hours of standard enhancement requests per month 
  • 30 hours of TPM support and advisory per month
  • Prioritization of tasks and support requests 

textured backgroundCube lines

Brand services

employer brand iconEmployer value proposition
Bring your EVP to life through powerful insights, creative, and validated messaging that connects with the talent you seek to attract and retain.
social content marketing iconSocial and content marketing
Candidates and employees are proactively engaging with companies across multiple channels. If organizations aren’t present, they’re not considered. We can help.
Recruitment campaign iconRecruitment campaigns
Leverage effective campaigns that flex across multiple channels, audiences, and touchpoints to drive impact and applications.
evp iconEmployer branding
Manage your Employer Brand for impact and effectiveness. Together we clarify your differentiators to connect with the right talent.
digital fibre
Having trouble with your chatbot?
Help candidates get questions answered about your company, open roles, and more through a friendly chatbot on your career website.
Find out more
digital fibre
Who we are
Our core values are the foundational beliefs that define who we are.
Find out more
magnifiermenuchevron-down