Skillcheck™ Call Center Simulation

The most comprehensive and flexible simulation assessment available for call center roles today.

The SkillCheck Call Center Simulation series is a set of interactive online multimedia tests, featuring 12 individual scenarios, which are unique customer interactions designed to address a variety of the most critical call center situations.

The SkillCheck Call Center Simulation series is a set of interactive online multimedia tests, featuring 12 individual scenarios, which are unique customer interactions designed to address a variety of the most critical call center situations.

Highlights:

• Great user interface
• Easy and cost effective implementation
• Precise direct multitasking ability measurement
• All Key competencies are measured in one test
• Everyday scenarios can be swapped in and out easily
• Off-the-shelf versions include customer service, sales & collections